Privacy Policy

We Are Neatly (“Neatly”, “we”, “our”, “us”) are committed to protecting your privacy. This policy outlines how we collect, use, and store your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or visiting our website, you agree to the practices described below.

1. Information We Collect

We may collect and process the following personal data:

• Personal Details - such as your name, email address, phone number, and home address when you make an enquiry or sign up for marketing.

• Communication Records - including emails, messages, or notes from phone calls and social media interactions.

• Marketing Preferences - such as your opt-in choices for emails or promotional updates.

2. How We Collect It

We collect data when:

• You submit an enquiry via our website.

• You sign up for marketing communications.

• You engage with us via email or social platforms.

We only collect information that’s necessary for delivering our services and keeping you informed.

3. How We Use It

We use your information to:

• Communicate with you regarding your enquiry or project.

• Provide our services as requested.

• Send occasional emails about updates, offers, or newsletters - only if you’ve opted in. You can unsubscribe at any time.

• Address any queries or concerns you may have regarding our services.

4. Legal Basis

We process your data under the following legal grounds:

• Consent - when you opt in to receive marketing communications.

• Contract - when responding to enquiries or providing our home organisation services.

• Legitimate Interests - such as improving client experience, in ways that don’t override your rights.

5. Sharing Your Data

We will never sell or trade your personal data. We may share it with trusted third-party service providers (such as email marketing or scheduling tools) solely to support the delivery of our services - only when necessary and always in compliance with UK GDPR.

6. Keeping It Secure

We take appropriate measures to protect your data, including the use of secure platforms, password protection, and encryption where required.

7. Your Rights

You have rights under UK GDPR, including the right to:

• Access the data we hold about you.

• Correct inaccurate or outdated information.

• Request deletion of your personal data.

• Object to marketing communications.

• Restrict or request transfer of your data.

To exercise your rights, contact us at: info@weareneatly.co.uk

8. Data Retention

We retain personal data only for as long as necessary - typically for the duration of our working relationship or as required by law. Once no longer needed, it will be securely deleted.

9. Cookies

Our website may use cookies to enhance your experience. You can manage or disable cookies via your browser settings. See our Cookie Policy below for details.

10. Updates to This Policy

We may occasionally update this Privacy Policy. Any changes will be posted on this page. If the changes are significant, we will notify you directly if possible.

11. Contact Us

If you have questions or concerns about how your data is handled, please contact us at: info@weareneatly.co.uk